What exactly does the ten-year warranty cover?

Joinery and modular furniture: carcass, shutters, hardware, alignment and edge banding. Materials and hardware also carry their own brand warranties, which are listed in your warranty pack.

How do I make a claim?

Raise a ticket in Élara OS with a photograph. We respond within 48 hours and visit within 7 days, for the full term of the warranty.

Is the warranty in writing?

Yes. It is part of the agreement and repeated in the warranty pack issued at handover in your app.

Ten years on every piece of joinery, in writing.

Carcass, shutters, hardware, alignment and edge banding, on top of every brand's own warranty. Raise a ticket in Élara OS and we reply within 48 hours and visit within 7 days, for the whole ten years.

Term: 10 years
Reply: Within 48 hours
Site visit: Within 7 days

A fluted oak wardrobe drawer gliding open on soft-close runners, its lit interior fitted with a felt-lined tray

What It Means

10-Year Warranty*

10 years on joinery and modular furniture — carcass, shutters, hardware, alignment, edge banding — on top of every brand's own warranty. Raise a ticket in Élara OS: a response within 48 hours and a site visit within 7 days, for the full term of the warranty.

What is covered
Joinery and modular furniture: the carcass, the shutters, the hardware, the alignment of doors and drawers, and the edge banding — the things that fail on a badly made wardrobe.
On top of the brands' own
Hettich and Hafele hardware, the laminate, the stone: each carries its maker's warranty, listed in your warranty pack. Ours sits above them.
A service promise, not a certificate
A ticket raised in Élara OS is answered within 48 hours and visited within 7 days, for the full ten years — in the same app you followed the build in.
Why we can offer it
IS:710 BWP ply carcasses, HDHMR shutters and factory-sealed edges are what survive a Bengaluru monsoon for a decade. The warranty is the reason there is no MDF or particle board anywhere.

The Standard in full →The 111 checks that keep it →

The Terms

The specifics

Written into the agreement and kept in your app, so there is nothing to remember and nothing to argue.

*Ten years on the joinery and modular furniture the studio makes; loose furniture and materials carry their makers' warranties
The warranty pack is issued in Élara OS at handover, with every brand warranty listed
A ticket is raised in the app, with a photograph, and tracked to closure
A 30-day visit once you have moved in, before the warranty is ever needed

Asked First

The questions this one draws

What exactly does the ten-year warranty cover?: Joinery and modular furniture: carcass, shutters, hardware, alignment and edge banding. Materials and hardware also carry their own brand warranties, which are listed in your warranty pack.
How do I make a claim?: Raise a ticket in Élara OS with a photograph. We respond within 48 hours and visit within 7 days, for the full term of the warranty.
Is the warranty in writing?: Yes. It is part of the agreement and repeated in the warranty pack issued at handover in your app.